MAMA CLOTHING RETURNS POLICY

 We at Mama Clothing understand that shopping online is not always easy and from time to time purchases may not fit or feel as intended. To make your shopping experience more enjoyable we offer a simple returns system that’s aimed to continue providing you with a high level of service after your items have reached you.

 

EXTENDED CHRISTMAS RETURNS

Shop with confidence this Christmas with our extended returns period. Items purchased between 9th -22nd December can be returned for a store credit until January 20, 2018.


Subject to the Mama Clothing returns policy. Excludes clearance items.

RETURNS POLICY

  • Returns are accepted within 28 days of delivery;
  • Garments returned must be unworn, unwashed, in their original condition (including tags attached);
  • Please take care when trying on garments, as we are not able to accept returns with makeup stains.
  • Once the return is inspected and processed a store credit for the purchase amount excluding shipping costs will be issued.
  • All sales marked CLEARANCE are final, and are not available for exchange or store credit. Clearance items are marked as Clearance in their product description. Promotional items or marked down items not noted as clearance in the product name or description are not considered to be Clearance items and can be returned in accordance with the below process.

 

We are committed to complying with the Consumer Guarantees as legislated by Australia Consumer Law and accept returns on any faulty or wrongfully described items within a reasonable timeframe. If your item is faulty, you have been shipped the wrong item or the wrong order was dispatched please reach out to our customer service team at customercare@mamaclothing.com.au for a prompt resolution.

 

RETURNS PROCESS

Mama Clothing have teamed up with Parcel Point to make returns convenient, affordable and hassle free. Simply head to https://parcelpoint.com.au/mamaclothing to arrange your return using one of the below methods.

 

 

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